Executive – CRM

Job Category: CRM
Job Type: Full Time
Department: CRM
Sub Department: CRM Operations
Experience: 1 - 3 Years
Job Location: Mohali
Qualification: Bachelor’s degree
CTC: Up to 6 LPA
Working Days: 6 days

Position : Executive – CRM

Location : Mohali, Punjab

Job  Responsibilities :

  • Interact with customers through e-mail, phone or face to face at various stages and handle the entire process, starting from onboarding.
  • Handle and support team in Queries, Requests & Complaints of the customers wrt
  1. Flat Possession
  2. Agreements, BBA etc,
  3. Demand / Payments
  4. Loans
  5. Allotments
  6. NOC
  7. Registry etc
  8. Settling cases
  • Interact with other departments to resolve customer related matters wrt.
  1. Support team in execution of agreements, demand letters, payment follow ups
  2. Prepare MIS and reports
  • Implement processes to enhance customer satisfaction and handling.

Desired Candidate Profile:

The incumbent must have worked with real estate company and shall possess sound knowledge of CRM operations.

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