Key Responsibilities
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- Handling Collection queries via phone, email & attending walk in clients.
- Ability to tight deadlines and outstanding time management skills
- Operating as a team member for quality execution of following processes within defined SLA’s.
- Personal interaction with customers for any collections follow up / dispute resolution.
- Answering customer queries and dealing with complaints.
- Handling Site Hotline / Receive Customer Inbound calls.
- Home Loan Coordination with banks.
- Work with Team Leader in improving efficiency /quality of the processes through benchmarking, identifying any automation opportunities, process redesign, etc.